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Skywise Services

For Skywise Services Support, please go to Service Request or send an email

Sharing confirmation

If you have any related datasets, Slate file, Contour analysis file, etc...
Please confirm that you shared editing permission for the file and its upstream dataset to the group:
TEAM-5StarSupport-Suppliers
You should receive a confirmation email shortly.
If you are not receiving a confirmation within 5 min, please raise your request by sending an email to support.skywise@airbus.com.

Open Skywise after submission

Confirm Case creation

If you are an Airbus employee, please reach Service Now for support on Skywise Core. This support channel is dedicated to Airbus external customers and partners.
If you are a FSR or an SCR this channel is authorized as well.

Do you confirm the submission of this case? Fill the URL field with a link to any relevant resource to speed up investigation

You should receive a confirmation email shortly.

If you are not receiving a confirmation within 5 min, please raise your request by sending an email to support.skywise@airbus.com.

Open Skywise after submission

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Your ticket has been created! Thanks for reaching us.

One single place for all Support

Please note that the chat has been moved to the new Skywise Support Portal.

See a list of all opened cases, chat with the support team, access operational knowledge articles in one place.

We are impatient to meet you there.

Note

This support channel is dedicated for Airbus external customers and partners (including SCR and FSR). If you are an Airbus employee, please reach Service Now for support.